Your Privacy Is Our Responsibility

1. Policy on Data Collection

33bed collects only the information that is essential for operating the platform safely, smoothly, and effectively. We believe your personal privacy is a fundamental right, and protecting it is one of our primary responsibilities.

1.1 Directly Collected Information

We collect information you voluntarily provide during account registration and use, including:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, Upay, or bank transfer)
• Government-issued documents for identity verification (national ID card or passport)
• Address information (where required)

1.2 Automatically Collected Information

Some technical information is collected automatically while you use the platform, such as:

• IP address and device type
• Browser and operating system information
• Session duration and page visit logs
• Data collected from cookies and similar tracking technologies
• Gameplay history and transaction records

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive limited information from trusted third-party verification services. Such information is used only to ensure the security of your account.

2. Purpose of Data Use

33bed uses the information collected about you for the following specific and legitimate purposes:

• Account Management: Creating, verifying, and maintaining accounts.
• Transaction Processing: Smoothly completing deposits, withdrawals, and bonus payments.
• Security and Fraud Prevention: Detecting suspicious activity and keeping the platform secure.
• Customer Support: Providing prompt resolution of your questions and issues.
• Age Verification: Ensuring that only users aged 21 or above use the platform.
• Responsible Gaming: Monitoring user gaming behaviour and providing support when needed.
• Service Improvement: Analysing user experience to make the platform more effective.
• Legal Compliance: Meeting applicable laws and regulations.

We never use your information beyond the purposes stated above, and we do not sell it to third parties for commercial purposes.

3. Data Storage and Security

33bed applies industry-standard technical and organisational measures to protect your personal information. Our security framework includes:

3.1 Technical Protection

• All data transmissions are secured through SSL encryption.
• Sensitive information stored in databases is kept in an encrypted state.
• Firewalls and intrusion detection systems are maintained to prevent unauthorised access.
• Regular security audits and tests are conducted.

3.2 Organisational Protection

• Only authorised personnel can access personal information.
• All staff receive training on data protection.
• Third-party access is restricted under data processing agreements.

3.3 Retention Period

Your information is retained for as long as your account remains active. After an account is closed, certain information may be retained for a defined period to meet legal obligations. Once that period ends, the information is securely deleted or anonymised.

4. Data Sharing and Third Parties

33bed never sells, leases, or shares your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted service providers for payment processing, identity verification, and technical support. In such cases, third parties operate under our instructions and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Where we are obligated to disclose information by court order, request from an investigating authority, or applicable law, we are required to comply. In such cases, we aim to disclose as little information as possible.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new owner. In such circumstances, we will notify you in advance.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 33bed website. Cookies are small text files stored on your device that help improve the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security, and core features — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand how users interact with the platform.

You can disable non-essential cookies from your browser settings. Keep in mind that disabling certain cookies may affect the proper functioning of some platform features.

6. Your Rights and Controls

33bed believes you should have the highest level of control over your own information. To that end, we provide you with the following rights:

6.1 Right to Access

You can request a copy of the information we hold about you at any time. We will fulfil that request within a reasonable time.

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Maintaining accurate information is in our mutual interest.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain certain information to fulfil legal obligations.

6.4 Right to Object to Processing

You may object to the use of your information for marketing communications or other specific purposes. Once we receive your objection, we will stop the relevant processing.

To exercise any of the above rights, contact us at [email protected].

7. Protection of Children and Minors

The 33bed platform is for users aged 21 and above only. We do not knowingly collect or process any information from minors. If it comes to our attention that a person has opened an account by falsifying their age, we will immediately close that account and take steps to delete the associated information.

If parents or guardians suspect their child is using our platform, please contact us.

8. International Data Transfer

Our servers and processing infrastructure may be located in various countries. When your information is transferred to another country, we ensure that applicable data protection standards and contractual safeguards are in place in that country. The security of your data is a priority for us that goes beyond geographical boundaries.

9. Marketing Communications

During account registration, you will have the option to consent to receiving promotional emails and messages. Any marketing messages sent by 33bed will include an opt-out option. Even after opting out, transaction-related and security-related essential messages will continue to be sent.

10. Policy Changes and Updates

This privacy policy may be updated periodically due to changes in services, technological developments, or legal requirements. If any significant changes are made, we will notify you by email or by a clear notice on the platform.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

11. Third-Party Links and Services

The 33bed platform may contain links to other websites. These external sites have their own privacy policies and we are not responsible for them. We recommend reading the privacy policy of any external site before visiting it.

Payment gateways such as bKash, Nagad, Rocket, and Upay have their own data protection policies. Information processed through those services after a transaction is completed is governed by their respective policies.

12. Responsible Gaming and Data Use

33bed takes responsible gaming very seriously. By analysing your gaming activity data, we try to identify the risk of problem gambling and provide support when needed.

Information in this special category is handled with the highest level of confidentiality and is used solely for the purpose of user protection. To learn more about responsible gaming, visit our Responsible Gaming page.